Refund and Returns Policy

At Libyan Markets, we strive to provide a seamless and satisfying experience for all our users. This Refund and Returns Policy outlines the terms under which refunds are granted for our paid subscription plans and other services. Please read it carefully before making a purchase.

1. Subscription Refunds

1.1. Eligibility for Refunds

Refunds are applicable only to subscription purchases made within 7 days of the transaction date.
Users must demonstrate valid reasons for requesting a refund, such as service inaccessibility or technical errors caused by Libyan Markets.

1.2. Non-Refundable Cases
Refunds will not be provided in the following situations:

If the subscription has been used to post ads or access premium features.
If the request is made after the 7-day refund eligibility window.
In cases of user errors, such as purchasing the wrong subscription plan.

1.3. Refund Process
To request a refund, please get in touch with our support team at elmansori@libyanmarkets.ly with your payment receipt and a detailed explanation of your issue. Refunds, if approved, will be processed within 7-14 business days via the original payment method.

2. Product Returns and Refunds (Third-Party Sellers)

As a classified ads platform, Libyan Markets acts as a facilitator between buyers and sellers and does not own or sell the products listed on the platform. Therefore:

Refunds and returns for items purchased through our platform are the sole responsibility of the seller.
Buyers are encouraged to communicate directly with the seller to resolve disputes or issues.

3. User Responsibilities

Users are advised to review all subscription details, terms, and conditions before making a purchase.
For product transactions, ensure communication and payment occur through secure channels to minimize risks.

4. Platform Liability

Libyan Markets is not responsible for any disputes, losses, or damages arising from transactions between buyers and sellers. However, we will take appropriate action, including account suspension or termination, against users found violating our terms of service.

5. Changes to This Policy

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on our platform. Users are encouraged to review the policy periodically to stay informed.

Need Help?

For any questions or concerns regarding this policy, please contact us at elmansori@libyanmarkets.ly.